Everything you need to know
Will my coach have achieved what I want to achieve?
Not necessarily. Although your coach has a track record of success in their life and may have achieved similar results, everyoneโs dreams, talents and successes are unique.
Itโs not required that your coach has specifically achieved the outcome youโre seeking, itโs more important that your coach is equipped with the life coaching training and expertise to bring out your best. Thatโs why your Results Coach at The Life Coaching Co has been trained to a standard recognised by the International Coaching Federation (the peak industry body).
What can I expect in a complimentary Breakthrough Session?
Your 45-minute session will involve identifying your vision and goal(s), any barriers that might be standing in the way of your success and uncover options for moving forward. Your session will also invoke action, delivering takeaway tips while also providing insight into the service of coaching.
What success can I expect from coaching?
The Life Coaching Co programs are underpinned by tested coaching methodologies, neuro linguistic programming, positive psychology and neuroscience. The techniques, tools and principles I share have helped men and women achieve major breakthroughs, overcome self-limiting beliefs and achieve new goals that once appeared out of reach. My effectiveness at delivering coaching, tools and strategies that have helped people transform their lives is 100%. This result is attributable to my clientsโ commitment to their future vision and to them taking full responsibility and action towards achieving their desires.
Can I cancel my coaching program?
At The Life Coaching Co we have a 14-day happiness guarantee. If for any reason you wish to cancel your program within 14 days of your first coaching session, simply contact us with your request to cancel. Any coaching sessions youโve paid for (including any youโve attended) will be refunded to your original payment method. No questions asked.
Is there a cooling off period?
Yes. From the date and time of signing up for coaching you have 48 hours to exercise your cooling off rights. If you wish to exercise your cooling off rights, simply email your coach with the subject line, โCooling Off Cancellation.โ Any amount youโve paid will be refunded in full to your original payment method.
What payment types do you accept and do you have payment plans?
We accept credit card (MasterCard or Visa) and direct bank deposit. Instalment payments are available for all of our coaching programs, giving you the flexibility to split your coaching investment into smaller, periodic payments. Contact us for more info.
In which currency are invoices issued?
The Life Coaching Co issues invoices in Australian dollars (AUD) for clients based in Australia. Some Australian companies invoice Australian clients in US dollars. However, for Australian clients, this means incurring currency conversion fees, a higher exchange rate and an invoice total which is higher than if it had been issued in AUD. We do not do this. Our invoices are inclusive of Australian goods and services tax (GST) for domestic clients and exclusive of GST for international clients. International clients can opt to be invoiced in their domestic currency to avoid currency conversion fees.
How are coaching sessions conducted?
Coaching sessions are conducted 1:1 via Zoom, Skype, FaceTime (with or without the camera function activated) or telephone.
How much access do I have to my coach?
Coaching sessions are up to 55 minutes in duration. Your coach may also check in with you between coaching sessions. Additionally, you'll have access to your coach via text or email and will receive a reply within two business days.
How much additional time should I allocate to my coaching?
We find most clients benefit from allocating an additional 30-60 minutes between sessions, for any worksheets or implementation actions discussed during your session. Of course, you may wish to allocate more than this, itโs totally your call!
When do coaching sessions take place?
Sessions are scheduled at a mutually agreeable time, generally on the same day, either weekly, fortnightly or monthly (depending on your coaching program). We have time slots available to accommodate Australian clients and clients in the US, Canada, UK, Europe and Asia Pacific region.
Somethingโs come up, can I pause my coaching program?
Yes, you may pause your coaching program for up to 4 weeks. Simply email your coach with your request to โPause My Coachingโ in the subject line, including the dates youโd like to pause and recommence your program.
About Veronica
Veronica is a certified Professional Coach holding qualifications in Life Coaching, Results Coaching, Wellness Coaching and Neurolinguistic Programming. She serves men and women globally, supporting them in creating the ultimate success they desire. Find out more here.
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Get In Touch
If you have any questions about our coaching programs or services, please get in touch with our support team here.
Address:
PO Box 96, Miami, QLD, 4220 Australia
Our service areas:
Gold Coast, Brisbane, Sydney, Melbourne, Canberra, Adelaide, Perth, Darwin, Tasmania, New Zealand, Canada, USA and UK.
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